Terms of Service

Comprehensive terms and conditions governing the use of our global educational technology platform and services.

Last updated: Aug 15, 2025

Welcome to Mentofy. These Terms of Service ("Terms") outline your rights and responsibilities when accessing or using Mentofy's websites, platforms, mobile applications, APIs, and related services (collectively, the "Services"). These Terms form a legally binding agreement between you and Mentofy.

Important: By using the Services, you agree to these Terms. If you do not agree, you may not use our Services.

Acceptance of Terms

By accessing, registering for, or using any part of the Services, you confirm that you have read, understood, and accepted:

  • These Terms
  • Our Privacy Policy
  • Any applicable country- or region-specific addendums

If you are using the Services on behalf of an institution, company, or organization, you represent that you are authorized to bind such entity to these Terms.

Legal Binding: These Terms create a legally enforceable contract between you and Mentofy.

Eligibility

To use Mentofy Services, you must:

  • Be at least 13 years old (or the minimum age required in your jurisdiction)
  • Have obtained the consent of a parent or legal guardian if under legal age
  • Possess legal capacity to enter into contracts
  • Comply with these Terms and all applicable laws

Account Registration

  • You must create an account to access most features
  • You agree to provide accurate and complete information
  • You are responsible for safeguarding your credentials
  • You agree to notify us immediately of any unauthorized use
  • Mentofy reserves the right to suspend or terminate accounts at its sole discretion

Security Responsibility: You are fully responsible for maintaining the confidentiality of your account credentials. Mentofy does not share or sell any of its users information, all users data is for internal use only.

User Content

You retain ownership of the content you submit, post, or share through the Services ("User Content").

You grant Mentofy a worldwide, non-exclusive, royalty-free, transferable license to use, store, reproduce, adapt, publish, and display such content for the operation of our Services.

  • You represent and warrant that you own or have the rights to share any User Content
  • We reserve the right to remove content that violates these Terms or applicable law

Your Ownership: You retain full ownership of your content while granting us necessary operational rights.

Acceptable Use Policy

You agree not to:

  • Use the Services in violation of any law or regulation
  • Post unlawful, harmful, or misleading content
  • Violate intellectual property or privacy rights of others
  • Attempt to gain unauthorized access to systems
  • Interfere with the integrity or performance of the Services
  • Engage in any fraudulent or abusive behavior

Violations: Breach of this policy may result in immediate account suspension or termination.

Plans, Payments, and Billing

  • Courses and documents are created by educators, with 75% of the revenue allocated to the content creators.
  • Premium features are accessible through subscription plans.
  • By purchasing a subscription, you agree to pay all applicable fees.
  • Plans do not automatically renew at this time. Auto-renewal functionality will be introduced in the future.
  • All fees are non-refundable unless otherwise specified in our Refund Policy.
  • Pricing and currency may vary by region.
  • Taxes and exchange rates may apply based on your location.

Billing: All payments are securely processed through our payment partners — PayPal (International) and Xendit (Southeast Asia). We do not collect or store any payment information on our servers. Transactions are subject to our Refund Policy, as well as the respective policies of our payment partners regarding payment guidelines, currency support, and data protection.

Termination and Suspension

  • You may terminate your account at any time, send us a mail ([email protected]) to get your account deleted
  • Mentofy may suspend or terminate your access if you breach these Terms or applicable law
  • Termination includes revocation of access and deletion of associated data, unless retention is legally required
  • Some clauses, including intellectual property and indemnification, will survive termination

Data Deletion: Upon termination, your data may be permanently deleted unless legal requirements mandate retention.

Intellectual Property

  • Mentofy and its licensors retain all rights, titles, and interests in and to the Services, including content, branding, and software
  • You may not copy, reproduce, distribute, or modify the Services without prior written consent
  • Mentofy trademarks may not be used without our express permission

Protected Content: All Mentofy intellectual property is protected by applicable copyright, trademark, and other laws.

Third-Party Services

  • The Services may link to or integrate with third-party platforms
  • Mentofy is not responsible for content, policies, or practices of third parties
  • Use of third-party services is subject to their own terms and policies

Disclaimers

  • Services are provided "as is" and "as available"
  • We make no warranties regarding uptime, reliability, or performance
  • Mentofy disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement

No Warranties: Use of the Services is at your own risk and discretion.

Limitation of Liability

To the fullest extent permitted by law:

  • Mentofy shall not be liable for indirect, incidental, special, punitive, or consequential damages
  • Our liability in any dispute shall not exceed the amount paid by you in the 12 months prior to the claim

Damage Limitation: Our total liability is strictly limited as outlined above.

Indemnification

You agree to indemnify, defend, and hold harmless Mentofy and its officers, employees, partners, and affiliates from any claims, liabilities, damages, losses, and expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any applicable law or rights of third parties

Data & Compliance by Region

We comply with jurisdiction-specific laws and offer regionally appropriate safeguards:

Vietnam Cybersecurity Law 2018, Decree 117/2018/NĐ-CP
United States CCPA, COPPA, FERPA
United Kingdom UK GDPR, Data Protection Act 2018
European Union GDPR, ePrivacy Directive
Canada PIPEDA
Australia Privacy Act 1988, OAIC guidance
India Digital Personal Data Protection Act 2023
Singapore PDPA
South Africa POPIA
Hong Kong Personal Data (Privacy) Ordinance (PDPO)

Changes to the Terms

We may modify these Terms to reflect changes in the law, features, or business practices. We will notify users via email or in-app notices. Continued use constitutes acceptance of revised Terms.

Updates: We will always provide reasonable notice of material changes to these Terms.

Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Vietnam, unless local law requires otherwise
  • Any disputes shall be first attempted to be resolved amicably
  • If unresolved, disputes may be submitted to arbitration or courts of competent jurisdiction, depending on applicable laws

Contact Information

For inquiries related to these Terms:

Mentofy Legal Department

Discord Support Join our Discord server
WhatsApp Community Join our WhatsApp community
Email Support [email protected]

Thank you for using Mentofy — where global education evolves.